FAQ

GENERAL QUESTIONS:

IS THE TOILET PAPER REAL? - Yes. Every gift package includes a brand new roll of two-ply toilet paper. Each roll is 4.0" x 4.0" and includes 258 two-ply sheets per roll.

CAN THE RECIPIENT USE THE TOILET PAPER? - Yes. No one likes a gift they can’t use. Don’t let this toilet paper go to waste (or they could even save it for the next toilet paper shortage).

IS THE CUSTOM MESSAGE HANDWRITTEN? - Yes. The custom message is handwritten on the first sheet of the toilet paper roll.

WILL THE INK LEAVE A MARK ON MY BUM? - No. The custom message is only included on the first sheet. Please remove the first sheet before using.

IS THE INK SAFE? - Yes. We use a non-toxic ink, but as always please remove the first sheet before using!

DO YOU OFFER DISCOUNTED RATES FOR BULK ORDERS, CORPORATE GIFTING, OR EVENTS? - Yes we do! Please email us with your order details and we'll be happy to create a custom gifting experience for you.

HOW CAN WE PARTNER WITH YOU? - We're always looking to collaborate with other brands, creators, and toilet paper enthusiasts! Please email us and we'd be happy to discuss a way to partner together.

DO YOU OFFER REFUNDS? - All sales are final. We are unable to offer a refund. However, if your order was damaged during the shipping process, please e-mail us the details with pictures and we will process an online store credit for a new order. 

I HAVE A QUESTION THAT'S NOT LISTED HERE - WHAT SHOULD I DO? - Please e-mail us and we will respond within 24 hours.

ORDERING QUESTIONS:

WHERE DO I ENTER MY MESSAGE? On each gift package page, you can write your message in the form under "WRITE YOUR CUSTOM MESSAGE."

HOW LONG CAN MY CUSTOM MESSAGE BE? - Each message has a 140 character maximum limit.

WHAT TYPE OF MESSAGE CAN I WRITE? - We allow any kind of messages but we do not allow hateful, harmful, or threatening messages and we will not process those orders. If we receive an order with any of this messaging, we will either cancel your order or ask you to change your message.

CAN I SEND THE GIFT PACKAGE ANONYMOUSLY? - If you choose "YES" to "SEND ANONYMOUSLY?" then the recipient will NOT know who ordered this.

CAN I SEND THE GIFT PACKAGE SO THEY KNOW IT WAS SENT FROM ME? - If you choose "NO" to "SEND ANONYMOUSLY?" then the recipient WILL know who ordered this. We will include your name on a gift tag in the package.

WHOSE SHIPPING ADDRESS DO I ENTER AT CHECKOUT? - Provide THE RECIPIENT’S shipping address during the checkout process.

WHOSE EMAIL ADDRESS DO I ENTER AT CHECKOUT? - Provide YOUR email address during the checkout process.

WHERE IS MY ORDER CONFIRMATION? - All customers will receive an email after an order is made with your order confirmation. Please check your spam folder and add info@sharetoiletpaper.com to your email's "safelist" if you do not see the email.

CAN I EDIT MY MESSAGE AFTER I'VE ALREADY PLACED MY ORDER? - No. Please make sure to double check your message before placing your order as all orders are personally handwritten by our team.

ARE THERE ANY FREE ITMES IN THE GIFT PACKAGES? - Yes. Every order arrives with a free sticker :)

SHIPPING QUESTIONS:

WHEN WILL MY ORDER ARRIVE? All orders are processed within 24 hours after the order being placed unless the order is specified for a future shipping date. Please allow additional days in transit for delivery. All packages will be sent via USPS First Class and arrive within 3-5 business days after it is shipped. All orders placed after Saturday 12PM PST or Sunday will be shipped on Monday.

CAN MY ORDER BE DELIVERED ON AN EXACT DATE? - No. We cannot guarantee delivery on a certain day but you can specify a future date that you would like us to ship the order. This is the day we will ship your order, not the day it will be delivered.

HOW CAN I TRACK MY ORDER? - Once the order is shipped, you will receive a confirmation email with a USPS tracking number. 

CAN I CHANGE THE SHIPPING ADDRESS AFTER I'VE ALREADY PLACED MY ORDER? You still have time to change the shipping address if you have NOT received a confirmation email with a USPS tracking number. You need to email us ASAP to do this as you cannot change the shipping address yourself. Please include your order number and the updated shipping address in your email.

WHERE DO YOU SHIP FROM? - We ship from the Share Toilet Paper HQ in Los Angeles, California.

WHAT IS THE RETURN ADDRESS ON THE PACKAGE? - The return address is the Share Toilet Paper HQ address. Your information will not be included on the packaging. 

CAN I SHIP OUTSIDE OF THE UNITED STATES? - Currently we are only offering shipping to the U.S.